Ordering and delivery

Shipping costs  & 

Heartline is (fortunately!) not a large company and unfortunately it is not possible to ship orders for free without artificially increasing the price for the customers who buy our products in the showroom! 

This way you get a unique product for a fair price, packed with personal attention and brought to the post office especially for you!

The Netherlands	costs	Belgium	costs
Total above €75,-	FREE	Total above €100,-	FREE
Parcel post	€5,50	Parcel post / mailbox post	€7,50
Pick-up at PostNL location	€5,50	Pick-up at bpost location (Belgium)	€7,50
Mailbox package	€3,95	N/A

Shipping process

• Joop will do his best to get the order to your home in two working days! *
• In holiday periods and in special circumstances this may take longer.
• To save the environment, your order will be delivered in reused boxes.
• PostNL / bpost will offer the parcel up to twice or, if possible, deliver it to the neighbours.
• If delivery is unsuccessful, you can pick up the parcel at the nearest PostNL / bpost collection point for 3 weeks. The postman will inform you about this. 

​*  For Belgian customers this can sometimes take a little longer. Sometimes parcels are randomly unpacked and checked by customs. It may be that the delivery takes two, three days longer. I have even experienced cases where it takes a week longer... I ask for your understanding in these situations. 

Shipping costs other European countries , , , , , , , , , , , ,  

Several (not all) European countries are listed In the check-out page. The costs for shipping to other European countries vary. It is often the case that the further you are from the Netherlands, the more expensive it will be. If you want to place a larger order, please contact Joop for available options and shipping rates. 

Sometimes parcels are randomly unpacked and checked by customs. It may be that the delivery takes two, three days longer. I have even experienced cases where it takes a week longer... I ask for your understanding in these situations. 

Shipping to the United Kingdom  and other non-listed countries

Unfortunately, I don't ship to Canada or the USA. 

If your country isn't listed in the check-out page, please place your order manually via the contact form. Since the shipping costs to some countries depend on the weight and size of the product, it is necessary to calculate the shipping costs manually. To place your order: send a message through the contact form and Joop will give you a calculation of the total price, including shipping costs.

Pick up / Click & Collect

All products that you order in our web shop can also be collected from the showroom in Annen by appointment! 

1. Add your choice to your shopping basket 
2. Choose at 'Shipping' for: 'Pick up at merchant'.
3. Call (+316 542 44 841) or email Joop for an appointment! 
4. he showroom is located at Spijkerboorsdijk 4 in Annen

The showroom is open 7 days a week, by appointment only. One phone call, one ride to Annen and you can see, feel and experience all skins and accessories live! Joop can be reached via +31(0)6 542 44 841.

Delivery options (  /  only)

Heartline has more possibilities for delivery since January 2020!

- For example, choose for evening delivery (between 18:00-22:00, NL only).

- Or have it delivered to a PostNL / bpost collection point (NL/BE)

- Or just at your home on a day of your choice! (NL only)

Payment options

	Method of payment	Costs
	iDEAL	free ()
	Bancontact / Mister Cash	free ()
	SofortBanking	free ()
	PayPal	Per transaction we charge 1.7% in payment costs. These are the actual costs for this payment method. We charge nothing extra!
	VISA / MasterCard	Per transaction we charge 2.8% in payment costs. These are the actual costs for this payment method. We charge nothing extra!
	Contant of PIN	When picking up in the showroom
	Bank transfer in advance	In name of: Heartline Huiden IBAN: NL81 INGB 000 935 8092 BIC: INGBNL2A